Showing posts with label Dave Carroll. Show all posts
Showing posts with label Dave Carroll. Show all posts

Friday, July 10, 2009

The ultimate payback for poor consumer service

The band is Sons of Maxwell, the lead singer is Dave Carroll. Hear his tale.

The story is explained in the song lyrics. Here is the short version of his explanation about the song from his website:

United Airlines Song Background (short version)

In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didn’t deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say “no” to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise.

Somewhere, possibly in the longer version of the story*, I read that he hopes to get a million hits on this video in a month. When I logged on to YouTube to get the embedding code, he already had over 700,000. As best as I can determine, the video was just posted earlier this week.

*Go. Read the whole story. It's fascinating.